JL rejected my claim, saying they don’t cover bad quality of service. My claim was not about bad quality, it was about a service that was not as described, and therefore in breach of contract. Absolutely useless, would not recommend using their card. I will be closing my account.
Reviewed on: 20th April 2022
I was advised to submit a claim online. I did this but it only allowed me to upload 4 documents. After not receiving any kind of notification about the claim, I called them a couple of weeks later to be told they had rejected my claim. They had classed it as ‘bad quality service’ not being covered. My dispute was not about ‘bad quality service’. My claim was about a service received that was not as described and clearly in breach of the contract. Would not recommend using this card - they are absolutely useless.
Reviewed on: 20th April 2022
