Dreadful company with a Useless South African call centre .
1
Complete catalogue of problems with my daughters car insurance. Wrong registration number in the first place . Then she was asked to upload V5, driving license, No Claims proof and get a code from DVLA. - not one upload worked on the site. Their Call centre ( which is in South Africa) is hopeless, very difficult to understand them plus they can’t help you at the weekend because ‘policyanalysis’ only works week days. So you can’t get anything changed over the phone. The online account was locked . So completely useless. God knows if it was an accident to report !
My daughter needed to change car details that day. It meant she wouldn’t be able drive to training for a new job. Ended up buying new car insurance from Admiral who were brilliant.
Now 1st Central want £95 to cancel ! What a rip off company.
Reviewed on: 26th April 2022
My daughter had an awful experience with 1st Central Insurance. She ended up buying new insurance from Admiral which was so quick and easy to set up.
Reviewed on: 26th April 2022
