Unfortunately, I didn't have a great experience with Hastings due to the only two times I had to contact them.
I had to make a claim due to an accident caused by a stray deer. It took 4 months from initial communication to finally repair the vehicle. The third party allocated to my repair was actually beyond useless and failed to even respond to the body shop for over 8 weeks.
I had to raise an "official complaint" to get the ball rolling on the above and I used my time to arrange repairs, courtesy cars and communication...I specifically opted for above essentials so I could relax from doing this, in the end it was moot.
I needed to update my insurance due to moving over to an EV...Hastings decided that £1700 a year for a driver with 10 years experience and 6 years no claims. To paint perspective, the average quote I was receiving on animal based comparison sites came to £600.
If the price was only 10% higher, with Hastings, I would have continued to use them without any qualms. I contacted support to understand why the price increase was unfathomable and if it could be reduced, I was unsuccessful with this request and ultimately had to cancel.
Finally, upon cancellation I am then charged a £45 cancellation fee...it's not crippling but is completely immoral and borderline extortion. Since Hastings can "technically" provide me insurance, at a staggering price, I am the one that has decided to cancel and therefor I have to pay the penalty.
Yes, I should "aLwAyS ReAD tHe CoNtRaCt", but why do we have to go to such efforts as a customer just to receive adequate and morally correct service from these monopolistic multi million pound conglomerates? It's insanity.
Reviewed on: 26th April 2022
