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Name: Moneypenny

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Worst customer service, outdated technology, do not use!

1
I opened a saving account with Raisin as the concept is quite forward thinking - to be able to access all saving accounts on one portal. However, here is (are) the catch: 1. They partner only with some banks not all, so don't be fooled and do your research incase you're getting better rates elsewhere. 2. Transfer to partner bank although all done on raisins own portal can do take anything upto 5-10 days and in that time you don't earn any interest. Remember to factor in the transfer time both ways as you can't withdraw funds without transferring them back to Raisin. 3. Whilst the Transfer is taking place, the money does not show up anywhere. I.e if you are opening a saving account and have made a transfer to go from raisin to xx bank account, the balance in Raisin is 0. This is THE most annoying thing as you can't see your funds. 4. Finally, the customer service including the telephone, secured message, email teams are EXTREMELY slow and ALWAYS have a back log which they keep apologising for the inconvenience. When it comes to money, I don't want apologies, just get me my money back. Avoid at all costs. There are lots of decent comparison website. Choose the bank yourself and transfer money to them directly even if its a few basis points less in interest. Reviewed on: 29th April 2022
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