I’ve used them for the first time recently and like many others were hit with an extra charge after they asked me to send additional docs in and low and behold the date I passed my test was wrong as well as NCD. I argued regarding my NCD but can’t see how I possibly put the wrong date down for passing my test but either way I accepted that must’ve been my error. I believe it’s down to pre saved data in these comparison sites and 1st Central are sneaking in catching people out after the usual cooling off period so they can throw cancellation charges left right and centre.
I found the staff rude, one hung up on me, was passed around, failed promises until I eventually raised a complaint and a manager has called back and offered me compensation and apologised. My extra charges have also been fully written off so PLEASE don’t just accept their crap, if you feel they have been shoddy then make that complaint. They are meant to be offering customer service but you can barely call it that at present.
I appreciate a small amount of compensation doesn’t always fix an issue but if they are trying to shove your premium up and have treated you badly then raise a complaint and get the comp offered to take the edge off. Every little helps in this day and age!!
Reviewed on: 4th May 2022
