I have had an agreement with this company for 4 years. I renewed my agreement last year had new quotes sent through.Unknown to myself a year later they have contacted me to say they never received the renewal paperwork so I don't have a new agreement,I know I sent it back.
They have stated that they have sent emails to myself saying I am in arrears- a year later. I have never received these.
They have given myself 20 days to make a final payment. I as a single mum with a child with SEN do not have that money to pay.So they are taking the car away from us,won't even let me continue with the same monthly payment they i have been paying. They will accept no mistake on there part & there is no one that they will allow me to complain to.
Absolute joke of a company,what I am going to do I just don't know,feel totally lost.
Reviewed on: 4th May 2022
