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Name: Tom Clatworthy

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Avoid avoid avoid!

1
Just a horrendous experience from the start, and now I’m stuck with them for 12 months! So, to begin with, I had so much trouble actually moving money in to a fixed savings account - my bank wasn’t able to transfer the money. I then attempted to set up a standing order in order to save my money. This wasn’t possible. Attempted a single, one off payment, this didn’t work either. Contacted my bank throughout who said it was issues on Raisin UKs side. I emailed Raisin several times and finally received a response but at this point, I’d just had enough and wanted to close my account and use a better bank. You would think that with the issues I faced and completely out of my hands, a company with even half decent customer service would allow to close the account at their discretion to compensate for the appalling experience I’d encountered so far. Nope! I was sent the same generic email several times and they kindly mentioned the £25 I could withdraw Reviewed on: 12th May 2022