I encountered a technical error while trying to access my account online. As I am overseas I am unable to use the app, so I tried the customer service chat. Note it's only available on iPhones, which I do not have. I borrowed one and after about 40 minutes and 2 do-overs I was told I have to call (internationally during UK business hours only) or visit a branch (thousands of miles away...). In the meantime I can't even access my account balance. Apparently they are only focused on local customers who can pop into a branch every time they want to access their account.
Reviewed on: 15th May 2022
