Our cats damaged three carpets, so we made a claim. We didn’t want to replace with carpet because it will only happen again. It cost us £250 excess, and now we have exactly £542 to replace carpets in two rooms and on the landing with lino. We’re only going to be about £800 short and I suspect they will load our policy next year. I’m sure other companies are the same, but two carpets were only a few months old. I’m not impressed, and all because we don’t want to replace with like-for-like (and claim again inside a year).
Reviewed on: 22nd May 2022
