Absolutely awful service. Spent two hours in the lobby just waiting for staff to speak with me. I tried to open an account as a Ukrainian and they spent half an hour searching on google if I come from occupied territory or not. After I provided the official UK government page for Russian sanctioned territories the manager said we do not care about UK guidance because we are a US owned bank and follow our own rules. The manager promised to follow up on the matter with the head office and get back to me however it has been 3 days and the manager is not replying to any of my emails. Jus to clarify I have been living in the UK for the past 15 years and provided two proofs of address.
Reviewed on: 27th May 2022
