Had a non fault claim, As my insurance was going to run out during mid claim, So renewed policy to keep continuity of claim but my policy tripled as was told i had a fault claim against me until proven a non fault, but was told once proven its a non fault claim my premium would revert back to original quote and be reimbursed the excess I paid.
They lied. It was proven that the claim was a non fault claim but the policy did not revert to original price. They did reduce a bit but was still over a double!!!
Customer service was terrible just blaming everyone else and spoke to a manager who was as useless as a wet paper bag. I would avoid the AA as an insurance company as much as possible.
Reviewed on: 30th May 2022