Used them last year for car insurance, however should have read reviews on them first. After having fully comp insurance, 3 months later my car got hit while stationed outside my house. Co op had been notified and police log number given. They said they was not going to deal with the claim and would pass it onto another company they work with to 'see' if they would deal with it!!!! Due to this negative experience and made to feel I was an inconvenience, I chose to ignored a call from 'partner' company as if co op was like this, im sure they was not much better!
Found a company called AX (Accident Exchange) acts as an insurance claim company for victims of car accidents. Their profits come from courtesy cars they lease out.. They collected car within a couple of days; took to garage for assessment; gave me a luxury courtesy car; liased with other insurance company; Easy to get in touch with and speak too on the phone, with nice helpful staff. My car ended up being written off. I got a payment based on my cars valuation and my car back. All costs, including storage costs for car at Lexus was also passed onto other insurance company. Would give AX 5 STARS. Brilliant!
This years quote by Co op is £100 more than last year! Offers no courtesy car with that policy. Also said I have gained 0 year no claims from them. Seems unfair to put it doen as a claim when they did nothing to help anyway! No costs; time or inconvenience was incurred by Co op or their 'partner' company. So seems they are basically claiming I made a insurance claim with them, even though I basically only spoke to them once which end up as just a notification of the accident! Need to look into this. Doesnt seem fair or logical!
I have ended up finding car insurance from the comparison site at half the cost of Co op at Fully Comp, Courtesy car included.. Has a goods reviews. NEVER USE CO OP, THEY ARE EXPENSIVE AND NOT INTERESTED IN DOING THE JOB LICENCED AND TRAINED TO DO!!
Reviewed on: 30th May 2022
