I was directed to GoSkippy by Money Supermarket...
The price and cover was reasonable so I continued with online payment, the payment failed a couple of times so I called them.
I told the person that answered the phone about the website payment system being down (I didnt have to, I could've just gone to the next quote) to be told in a blunt tone "there is a £20 admin fee for setting it up over the phone". Well I am very sorry but I am not going to pay extra because YOUR systems do not function correctly. I was patient to begin with and made a joke to hear the exact same words again, no further explanation. After hearing the same words repeated 3 or 4 times I just said I would look elsewhere!
Its like getting drive-through food, you pay at the window, wait in line, but when you get to the food window they say you need to go inside to get your food (the phone call I could have avoided) when you get to the front door there is a bouncer requesting an entry fee. You are gonna argue that its not your fault the food cant come out the food window (GoSkippy website) you have forced me to enter the building, profiteering by shutting down your online payment system (the bouncer).
To summarise, try treating customers and potential customers with a little respect and train your staff in basic customer service practices. I personally wouldn't send Hitler there to insure is tank!
I have since been offered to call back in and they will waive the £20 fee but I have done my research now and this is my happy ending.
I would AVOID at ALL COSTS.
Reviewed on: 31st May 2022
