I'm amazed at all the 5 star reviews, however, the majority of these are to do with either initially setting up a policy or renewing a policy without having made any claims on it. It appears that it is a totally different story when a claim has to be made. One never gets to speak to the same person handling the claim and one has to go through the whole process of describing what the claim is about and then there are contradictions in what is covered and how they can execute the work required. For example telling the customer to contact a particular contractor who is totally incapable of carrying out the work required and not even able to appoint a sub contractor who can actually do the work. Why should the customer have to phone company after company after company to get things moving. This is not how the fluffy tv adverts portray Admiral. Don't ever think that when you make a claim someone says "don't worry, leave it with us, we will sort everything out for you". Ot's not like that at all. So all you people who have never had to make a claim but give Admiral a 5 star rating, be warned. Of course they are nice and helpful when they want your money. Not so nice and helpful when you need them. In fact they just add to the stress of the situation. In my book, shop around and always take note from reviews such as mine. Experience counts !
Reviewed on: 6th June 2022
