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Name: Steve Davis

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Conflict in information given by Hastings

1
Wish I didn't have to give them even a single star to do this review. Tried to ring but ended up via Live Chat. Explained was selling the vehicle so didn't require the auto-renewal. gentleman on other end of live chat stated that if we cancelled the policy now we would be charged £45 cancellation. We stated we were selling not had sold. He said to inform them once we had sold the vehicle and we would not be charged the cancellation fee. Next day get an email stating that the policy was now cancelled and we had been charged the £45 cancellation fee. Rang and explained the policy should still be running until as we still have the vehicle, in process of being sold. Was told they cannot insure a vehicle that we don't own. Explained we STILL have the vehicle all paperwork and no money had changed hands. They would not reinstate the policy for the remaining days of this month, we would have to take out a new policy. They will not refund the £45 cancellation fee as we cancelled the policy because we jhad sold the vehicle, WE STILL HAVE THE VEHICLE. Requested a transcript of the live chat and was told they would put us through to somebody who would send it to us via email today. Line went dead. Rang back. Told that the person had the request for the transcript but as it was a long process to get it they would be in touch tomorrow to let us know when. So the be all and end is that we have a vehicle with no insurance and they have charged us £45 for the privilege. Oh I must add that they will give us the £45 only if we take out another vehicle policy with them. No way would we give them the business and no way would we recommend to anyone else. Also it cost 12p per minute to call them and they will IMO put you on hold for a minimum of 10 minutes. Reviewed on: 12th June 2022
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Steve Davis