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Name: Steve Window

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They take the pxxx

1
I was sent a text review thing. Background: been with Churchill for a few years, happy with prices and service. Due to a bungled change of bank account my insurance was cancelled.... l was unaware, due to admin difficulties with working away. Anyway. Rang them. 45 minutes on hold when I want to pay tgem? Then another two or three sessions on hold after explaining the situation... then hold again.... Below is the feedback I gave but their SMS rejected it. Judge if you like. "Steve" is the guy I tried to buy off.... Churchill wouldn't allow a direct debit and no human could intervene. Computer says no. ‐-------- (My SMS review): The guy I spoke to was really professional. He was let down by the wait times, which led to us going elsewhere. You need more call handlers. A recorded message saying my call is important, and you're doing "everything we can" to take the call, is bullshit. You are having customers hang on a line when they could be doing something else, because you don't want to pay great guys like Steve. Your prices are OK, your insurance is excellent, the few people you employ in customer facing rôles are good but overall you treat those of us who pay you like crap. 40 minutes on hold, three times, when I'm trying to pay you? Fuck off. Employ more Steves. Take the hit on profits. Wankers. Oh yes. Reviewed on: 19th June 2022