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Name: Jessica Grayson

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AVOID AT ALL COST - DONT WANT TO PAY OUT - SCAMMERS

1
By far the worst car insurance provider I’ve ever dealt with. Car stolen in April and it took 8 days to receive a call back from an engineer to discuss the theft. Further 2 weeks for a valuation to be told they were deducting £13,000 from the valuation. 50% of the total value of the car because of undisclosed points on a named driver. This driver suffered from a stroke at the time of auto renewal and was in hospital clearly not thinking about about car insurance! The named driver wasn’t involved in the claim, it was stolen from our house so the incident has no connection to the named driver. Yet Sheila’s wheels are strong arming us and bullying us and taking £13,000 off our claim as compensation for an SP30 ticket. This “fair” to them. Further penalty for a mileage discrepancy. 5,500 estimated in 12 months and in we drove 12,000 in 24 months. That’s 500 miles a year over estimation….. working out at 1.3 miles more per day over. How can this be a way of deducting our claim by £13,000?? I presume if we did less miles than estimated we wouldn’t be rewarded and get money back? To compound the fear of having been burgled, it took over 10 attempts of being on hold for hours to get through to someone who offered no sympathy or help, just the news that they would Be taking £13,000 off our claim and keeping as compensation. A crippling amount of money to take off and without any offer of financial support or direction if this would cause financial hardship. All you get is an email saying that’s the amount we would get and to take it to The financial ombudsman. Shockingr service for any insurance company and will be telling every one I know to avoid Sheila's wheels like the plague. Disgusting customer service, bullying tactics the whole way and ZERO support when we actually needed it most. AVOID Sheila’s wheels!!! Reviewed on: 21st June 2022
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Jessica Grayson