Absolutely useless, they pass the buck to Direct Line and vice versa. Seems DL contract with shoddy companies who fob you off using any excuse. If you have water leaking from bathroom to ceiling you would think it is covered, but not they. If you have another bathroom, even if it cannot be used because of physical issues they would try to weasel out of their obligation.
Also, if you try to do some self help and isolate the fault whilst waiting for them sometimes taking hours to attend, that would stop it being classed as emergency and they would try to get out of their obligation.
Reviewed on: 23rd June 2022
