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Name: Pawan Bhatt

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Biased, Useless, rates on the website was different to the one I was offered

While applying for a remortgage online I was asked to provide proof of identity and out of 3 options on their website, I provided my driving license. Having been a customer of Natwest for last 20 years, I was asked to provide proof to remain in UK just because my name isn't English. Upon complaining I wasn't given clear answer and I was given £100 for the inconvenience. I had number of problems with Natwest and their solicitors, I had nothing but issues throughout and delays. During this painful exercise I didnt realise the mortgage interest rate was changed from 2.27 to 2.47.... !!!!!! Just so disappointing from Natwest ... I will not be recommending their services to anyone. Steer clear!!! Reviewed on: 27th June 2022