Buying our first house and every time the process reaches Natwest there’s a mistake or a delay.
- Late sending out offer (letter was dated weeks before we received it)
- wrong purchase amount that was off by exactly £100. No worries, we caught and flagged it straight away
- two months later this issue was not fixed meaning we can’t request funds
- purchase amount now updated but solicitor still can’t request funds. Deposit is paid and less than a week till closing
- six calls to them in one week. Every time told our problem was escalated to top priority and would be solved in 24 hours. Still no resolution.
Now we’re stuck with NatWest if we want to buy this house. But definitely avoid if there are any other lenders that come close to their interest payments. It’s not the mistakes, it’s the total lack of accountability. Can’t reach any decision maker who could fix our issue - an issue created by NatWest in the first place.
Reviewed on: 2nd July 2022
