the staff are rude and aggressive / and if you ever loose access to account , no chance of get back , worst bank ever been with , even toothless ombudsman cant help , all I wanted to do was change address, and as phone number was deleted as forgot to top up as so much stress with mother / father / best friend all die in quick secession / they insist you go in, as they have to look at your face or wont action , i moved out of area after father died there nearest bank was over 150 miles away / in a pandemic they thought it was fine to travel that far, and take off mask, and i was shielding, I am on autistic spectrum / dyslexia its so hard / other financial institutions have this on record and have always helped me / but any disability metro / you back in 1800s and stuffed , they say modern but they not they are draconian and dictatorial , even phone bank very abrupt and rude , so went ombudsman who also think it is ok, to travel over 100 miles and take off mask in pandemic, when shielding , waste of time bank , not enough branches for a we must see face to access account, so did online switch to nation wide , which went so smooth , was easier than try just change address with metro crap / what a difference so helpful, metro bank dont waste you time / ombudsman also dont waste your time . Just glad i never put legacy in metro bank or would not have access to inheritance !
Reviewed on: 5th July 2022
