Just awful. Call at 4.45 and they are already closed. Nobody to answer questions.
Don't respond to the online chat, charged me excess on a no fault claim despite the other company admitting liability.
Had to arrange our own repair garage and hire car.
Awful, wish to god I'd just paid an extra £20 and gone to a proper insurance company.
Avoid at all costs. Just because the premium is a fraction lower, its not cheaper in the long run. Just disgusted.
Reviewed on: 6th July 2022
