I signed up for Sainsburys car insurance and decided to cancel within the 14 day cooling off period. There is no option to cancel online in this period which means you have phone them up and this means you then have to pay a £25 administration fee. Given this is within the cooling off period (and for me this was within 1 hour of taking out the policy!) this seems really unfair. The person on the phone just kept telling me it was an admin fee and I should have read the terms and conditions when signing up. They told me there was nothing they could do and the only way to get back the premium I paid was to forgo the admin fee. I won't be signing up with them again. Be careful!
Reviewed on: 12th July 2022
