Seem to be a little desperate to hold onto money. I tried to transfer my Lifetime ISA to another provider as a Cash LISA - as I was no longer in a position to take the risk having it in stocks & shares... they made it impossible by only offering to send a check to the new platform. And of course every other platform has been saying no to that and asking for a simple transfer which OneFamily refuse to do. I also find their portal very unhelpful. There's no option to have a statement showing Name/Address and the current value of the Lifetime ISA which I've needed a few times lately as deposit evidence while querying into properties, not even a page I can screenshot. I think OneFamily is too outdated and they need to be more digital-friendly. I'm actually a little nervous having my money tied up in this company. Seriously wouldn't advise using them.
Reviewed on: 12th July 2022
