Smart Money People Logo

Member Profile

Name: Fatih Sevban Uyanik

About you (What is this?)

Most Recent Reviews (1/1)

View All 

Poor customer service and security against Fraud. Refused reimbursement

1
I was called by a number that had the exact same number as the ministry of justice in the UK. Unfortunately, it was a scam and they claimed that I was found guilty because of tax violations. Importantly, they knew everything about me such as my postcode, address details, etc. Being suspicious at that moment, I got convinced when they let me verify the number from gov.uk's website. Unfortunately, I have done a sequence of payments in the amounts of 2000-2500 pounds and I lost more than 10K pounds. The scammers told me that my bank accounts in the UK have been warned regarding the matter and while doing these huge chunks of payments, there was not any warning given by revoluts application at all. I called the same number 15 mins later and when I called it back, I was connected to the real ministry of justice and then, I spotted that it was a scam. Contacted revolut and from the online chat, made a chargeback request because of not being warned at all. Provided all the screenshots regarding the calling number and the documents to them and I was told by them I will receive a response in 3-5 weeks which was like a joke. After some research, issues related to scams have been resolved by local banks in just a couple of days and they get reimbursed most of the time. After some time, someone appeared in revoluts chat and told me that they will not reimburse the money for not specifying any reason. I told them that I lost my entire money and had a very tough situation because of having a wedding in 2 months as well. In short, revolut accounts are not safe and their fraud detection mechanisms are lacking security and they do not offer any help once you are subject to fraud. The only thing that they ask for is to provide a chargeback form and keep you waiting which ends up with misery in the end. It is absolutely clear that their fraud prevention and customer service are extremely poor. Highly suggest you use a local bank or more reliable ebanks that do not leave you alone in cases of fraud. I will provide you with further information if anything positive or negative happens with revolut and the situation. Reviewed on: 23rd July 2022