I got my car broken into and partly disassembled. Gone were steering wheel, navigation panel, one piece of interior between the front seats. Dashboard pried open...such are the perks of living in London these days. Anyway, my insurer insurethebox arranged for the car to be transported away fairly rapidly after I called them about it. That was already six days ago. As a car dependent person I expected a temporary car to be given to me reasonably soon. But this has not happened for six days already and I was given an explanation by insurethebox repairing handler Enterprise that I will get it from the garage... when they start repairs of my car. Not when I need it, but when their internal processes and stars align in the sky with the blue moon. I find the benefit of having a temporary car offer in my policy completely forfeited. Furthermore, I have a feeling insurethebox have lost track of my car between themselves, recovery company Mansfield and repairs handler Enterprise. As of yesterday Enterprise told me that my car was at my address according to their records, which was not true, and when I spoke to insurethebox claims team they had no idea where my car was. I think I may have to brace myself for a long
period without a car. I left a one star review on Trustpilot and Scott from Insurethebox answered me there one day ago that he passed my information to the complaints team, but I have not heard from them yet. Maybe this is because he has no idea about me or my policy number. I do not know how he can help by passing anonymous information when insurethebox lost track of my car even with all the personal data and such. For the record, my policy number is ITB/01582364, in case anyone from insurethebox is willing to help
Reviewed on: 30th July 2022
