I damaged my mobile phone and replaced it 8-10weeks ago.
I'm using a new handset now.
I work on a building site and damages can occur easily.
I have used this app for 5-6 years.
As soon as I download the monese app on my new handset, I was asked basic ID questions had my face pic taken, the account stopped working.
My wages were paid into this account, which I have been unable to withdraw or transfer. I have a family with kids to provide for.
I quickly changed my banking details to a reliable bank, reported this matter to the fca ombudsman, banking authority and local police fraud service.
I have asked for my account to be closed, a 5 year bank transaction statement to be sent via pdf and my fund transferred. I have emailed ever day for 10 weeks now but nothing.
None of this has been actioned.
I, four years ago, sent my new mobile number/email address which has not been updated.
It's a really sick and disgusting service.
I've sent my ID and all details over but nothing. The account is still blocked. I have calculated the interested that occurred and will be passing this onto Monese ltd along with a compensation request of £9.745.04
I simply want to close this account
The stress this has but on me is too much.
Reviewed on: 4th August 2022
