I won't be using them again, very, very disappointed.
Made the simple job of getting a windscreen replaced extremely difficult, forcing me to do 60 mile round trip as Direct Line wouldn't provide enough budget to use a local windscreen supplier.
They did however offer to have car picked up and repaired, but unfortunately this did not include the cars return?!!!
My policy wasn't the cheapest of quotes I had, but I thought I would use a company who used to be good.
Windscreen repair will either cost me half a days work or £150 if I choose a local company myself.
I thought insurance was supposed to cover you properly for things like this. Direct Line don't seem to care.
Reviewed on: 15th September 2022
They took a hugely stressful situation that I had, talked it through, came out with a solution and helped me get my life back on track. Awesome
Reviewed on: 8th August 2022