I was unable to travel and phoned AXA Claim Line straight away for advice. I was concerned my travel insurance would not be valid until the start date of my policy. I explained this by phone but I was told, it does not matter because my travel insurance begins before my planned flight. I was advised to make a claim now and told I would very likely have a successful claim because I met all the criteria. I had doubts so I called them again the following day and spoke to another member of the AXA customer service team who told me exactly the same thing. I got a doctors letter and posted all the forms and evidence as instructed. I had my claim rejected because I made my claim before my insurance begun even though the advice given to me from the company was the opposite. I feel I was deliberately mislead and told lies to save this company money. It has caused me a lot of anxiety and distress. Please avoid.
Reviewed on: 21st June 2016
It all looks good until you make a claim. I called Coverwise Claim Line twice and was told blatant lies and deliberately mislead by two different members of staff. This resulted in my insurance claim being rejected and I lost £400. Coverwise work with AXA who are also awful. Please avoid to save yourself being ripped off too.
Reviewed on: 21st June 2016
