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Name: Shihan

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(ZERO STARS) Rip-off - Avoid at all costs - car insurance premium increased 38% by auto-renewal

My RAC black box car insurance premium were £420+ annually for the first two years, however I was charged £584 during this year's renewal (38% increase!) This was renewed automatically and charged to my credit card. They claimed to have sent a renewal notice by post, but unfortunately I have moved addresses and did not receive this. It is year 2022 and they are still expecting their customers to read all their physical mails, despite having my email address and mobile number registered to my account. If I were to cancel the insurance, I'd incur a £125 cancellation fee - effectively holding me ransom! Nonetheless, having called their customer service to enquire the basis of the premium increase (the car only ran less than 2000 miles the past year and was without any claim/incident) - they were not able to justify the reason for the increase in premiums (official reason: premium was quoted by the companies they use). I have used a price comparison website at this point and the same RAC policy is being offered to me at £440 (with a few competitors offering similar pricing). I have logged a formal complaint and have been told a formal response will take 4 weeks. In the meantime I will also log a similar complaint to Financial Ombudsman Service and other review forums to warn the public. Despite what is advertised, avoid this company at all costs, it’s just not worth it! Just look at the other reviews on this page.. Reviewed on: 11th August 2022