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Caroline Pritchard's Reviews (15)

They need to get with the times

3
I opened a bank account to keep an eye on my mortgage and make it easier to make overpayments. You can't pay cheques in through the app unlike Barclays, our nearest branch is quite some way away, things aren't that much easier doing anything and ringing them you are on hold for ages, employ more staff and update your technology! Reviewed on: 1st June 2023

Good, but could be better

4
Nice staff and when you go in the Branch it's nice, however the app itself is pretty useless. You can't upload cheques on the app like with other banks and I don't have a branch nearby. So it's behind it's times. Reviewed on: 2nd February 2023

Mixed feelings

3
I like the staff, however you can't pay cheques in via the app like you can with other banks and the app always has problems. My nearest branch is quite a way so that causes me problems. Long hold times when calling, but the staff seem nice. Reviewed on: 12th January 2022

getting too expensive

1
Way too expensive compared to last year and increasing every year. Reviewed on: 22nd November 2019

They do not care

1
Terrible insurance company. £25 cancellation fee is disgusting, it would not have cost them anything to cancel my policy, it had not even started. When I phoned they were rude and when you email they do not acknowledge your complaint or answer your questions. I will not ever consider again. Reviewed on: 30th May 2019

Good service most of the time

5
Yes you get the odd person who is really unhelpful, but generally people are friendly and helpful. Reviewed on: 5th July 2017

too expensive

3
Too expensive, but they do sort things out for you if you need them to - for example, remove charges without a fuss. Reviewed on: 18th December 2016

Could be much better

2
I like Barclays unless I have to contact them. Their phone operators do not speak good English and are rude. Reviewed on: 22nd June 2016

like a normal bank, nothing special. No rewards.

3
I have been with Barclays for 15 years, never had a reward and never had any special treatment. Contacting the call centre is a nightmare as they are not easy to understand and you get passed back and forth, I try and avoid it. Reviewed on: 12th February 2016

Great!

5
Excellent advice and service. I trust them and feel they are giving me good advice, I would recommend. Reviewed on: 15th January 2016

Good, but improvements could be made!

3
I was disappointed that even though the accident was in no way my husband's fault, our car insurance still went up! Reviewed on: 24th December 2015

Awful

1
We got a joint account, they should warn you if the other party decides to spend, spend spend and really they should be a bit more considerate! Left as couldn't stand them! Reviewed on: 24th December 2015

Average bank

4
Easy to open a bank account, it does what it says on the tin no more. When you call their customer services it can be rather frustrating as they don't speak English that well. Also they don't give any perks. Reviewed on: 21st November 2015

Awful!

1
Awful customer service from my local branch, they are very rude and even if the queue is short you are waiting forever to be served. I had problems with my bank account and they were very unhelpful. I changed to Barclays straight away and have never looked back! Reviewed on: 9th August 2015

Good experience at first, then it changed.

3
Easy to take out with a free gift, but when it came to someone hitting me (their fault) they really put our renewal quote up by over double the previous year. I felt this was unfair, so went elsewhere. Reviewed on: 9th August 2015