Awful so far. We broke down at 5:30pm on Saturday, 15 minutes from our rural gite on the way to get food after an eight hour journey. It took 30 minutes for our breakdown call to be answered and we were immediately told that in France nothing is fixed at the breakdown (should have read the policy more carefully) - all they could offer was for the car to be towed to storage to wait until Tuesday when it would be taken to a garage and get us a taxi back to the gite. When we mentioned a hire car we were told that the policy made it clear that it was only if one was available and nothing would be until after the bank holiday weekend (should have read the policy more carefully). When we said could they book us a taxi for after we had managed to get some shopping (as we had no food in and were in the middle of nowehere) they said it would be faster for us to sort that ourselves (was that in the policy???) and they'd reimburse us once we got back to England. So we had to sort ourselves out. Sunday, another 30 minute wait to book a taxi for Monday to get more food. Tuesday - an 80 minute wait to bd told the car wouldn't be looked at till Friday and, as if said in our policy documents, a hire car wasn't guarunteed. Again, the woman said it would be quicker to sort it ourselves. "So what exactly are we paying the AA for then, if we have to do everything ourselves?" She laughed - obviously thought I was joking. I'm not. Three days in France. No car and still no sign of having any transport in the near future. If you're considering AA European Breakdown cover, my advice would be to READ THE SMALL PRINT VERY CAREFULLY and then GO WITH SOMEONE ELSE!!!
Reviewed on: 16th August 2022
