Froze all my money while I was travelling because I just logged in the app, refused to unlock my accounts (personal and business!) even after I provided all document till I back and get into their branch in person. The Metro bank didn’t learn a thing from the 2-year Covid pandemic. Even after I got into the branch it took them 30 hrs and three more chasers to unlock my money. My direct debits and other payments were all late thanks to Metro. I left official complain as they didn’t provide any alternative method to unlock accounts while I am abroad, what if I travel for months? Metro refused to admit there is any issue, said it is a special sanction policy. So far I know they block you in Turkey and Finland. I dried my accounts the next day. Never wanna use this bank ever again
Reviewed on: 22nd August 2022
