In March i made a balance transfer to another provider aas i was sick and tired of Jaja service and how they calculate interest.and wanted to make use 0% charges and payments from another provider. They wrote to me to acknowledge this. So my balance was £215 which i wanted to pay off. A month later to my horror they have changed and reversed the amount for no reason. They say I owe £1800 and every month they put interest. In the meantime I have no problems with my new provider where I pay 0 percent interest. I called Jaja to seek clarification they had an inexperienced staff who knew nothing, the call lasted for an hour, failed to solve my problem, kept saying HSBC made a mistake. So if HSBC made a mistake why don't you direct me to the relevant department.She said they , her dept doesn't deal with this.Sihe kept pausing and going to ask her supervisor. I paid a fortune for this call. It was daytime and there was no need for her not to transfer me to the relevant department.
She later said Jaja called me and I was not there. Is that reason why can't Jaja solve the problems as I no longer want to deal with them.
I wrote to Jaja four times . In May, June , July and August. All letters were recorded. Up until this day Jaja charges me interest they shouldn't be doing. This has affected my credit ratings. My bank reduced allowances saying I couldn't afford!! Thanks to JAJA!!!!!
Post office was taken overby Jaja. Post office had a good service. Jaja awful, it stinks, STAY AWAY FROM THEM. POOR CUSTOMER SERVICE.
CONTINUE TO NAME AND SHAME UNTIL ITS BROUGHT TO ITS KNEES.
Reviewed on: 27th August 2022
