Took 2 weeks for the post office to acknowledge the claim (made online) and this was only after calling them and being put on hold for 45 mins. Since then, I’ve received 4 different emails from 4 different claims handlers that haven’t spoken to each other or read notes on their system. I had to see a doctor in Spain whilst on holiday for an ear infection which cost 90 euros and I was prescribed antibiotics which cost a further 30 euros. There is a £50 excess on the policy. They have asked me to provide booking confirmations, boarding passes, medical notes from the treating doctor, invoice from the treating doctor and receipt, prescription notes, invoice and receipts (all provided) and now they want a medical certificate from me GP in London. The certificate asks the doctor about all unrelated medical history and asks the doctor to confirm when I first contacted my GP about my condition and for his medical opinion on the treatment I received. I haven’t seen my GP about the ear infection in Spain because I saw a doctor in Spain, I was treated and the ear infection cleared up. My GP is understandably reluctant to complete the ‘required’ medical certificate because he is busy treating patients that actually require medical treatment and does not want to pass judgement on a fellow doctor in Spain when it was not my GP that examined or treated me. Post Office can no longer be trusted. Terrible service and despicable treatment. Will never buy an insurance product from them again
Reviewed on: 12th September 2022
