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Name: Jeremy Hartigan

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Thieves

1
I approached AYOM in later 2019 to recover a debt and belongings from my ex fiancé Their representative attended my home and showed him documentation that supported my case. He reassured me that my case was solid and that AYOM would have no trouble recovering my money to the the point of the Debtors bankruptcy if necessary He left a contract and emailed me proposal. I explained that based on previous case of mine back in 1995 I was hesitant I was then pestered with calls and e-mails from the representative and agreed to pay £3800 in advance. AYOM wrote to the debtor and made numerous phone calls without success which resulted in the debtor reporting them and myself to the police The AYOM representative explained that this was a common course of action by debtors and would not push them off? The police investigation concluded with no evidence I requested AYOM take further steps for recovery but they explained they were too busy with home visits and had postponed all such activities We then entered lockdown and I have called AYOM numerous times and had no funds and action by themselves other than on one occasion a representative of their company called me and asked to to remove my Trustpilot review on the reassurance that she would investigate matters I never heard anything Trust Pilot have removed three previous reviews of AYOM by myself? Reviewed on: 13th September 2022
Reply from Hi Jeremy, Thank you for your review. We always try to provide a positive experience for clients and are disappointed you feel this has not been the case. We always recommend clients check your client portal for 24-hour live updates on what actions we have performed. Your case handler will contact you directly when they have any additional information to impart. We never know the true nature of a case until we begin working it. If you are unhappy with aspects of the service then we do have a complaints procedure which can be found here: https://www.areyouowedmoney.co.uk/contact-ayom/complaints-procedure.php We are continuing to work your case and will be working hard to secure full payment of your outstanding amount. Regards, the AYOM team. Response date: 3rd March 2023