I spend £500 per year on my Landlord insurance. During the bad storms back in February 2022, a tree blew down on my disabled tenant's back garden and also hit the roof. The damage was substantial roof repairs, tree surgeons the lot, and Direct Line was useless. It took several weeks before they actually listened to my complaints and sent a company to determine the damage and claim. They won't cover the removal of the tree and I'm still waiting on the final payment. Trying to get through to somebody to log the initial claim was a joke, covid or no covid. I pay £500 per year for the landlord insurance on this one and only rental property which I own and I expected a decent service and coverage for that sort of price. I've been with them for a few years now, had my car and my own house insurance with Direct Line, never had a claim, and each year it goes up and up in price. I won't be using Direct line for any of my insurance needs from now on.
Reviewed on: 15th September 2022
