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Name: Paula Bretherton

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Fraudulent, liars, benefitting from deceased peoples accounts, lack of morals and just the worst service

If I could give this bank less than one star I would do so in a heart beat. My dreadful experience with this bank began when my Dad who held an account with NatWest passed away on the 31 July 2022. It’s now the 16th of September and this bank still has not transferred my dads account to me. I’m his sole next of kin, there was no Will and my dad lived in council accommodation. My dad didn’t have thousands but he had enough to pay for his funeral etc. I originally was promised that my dads funds would be transferred within two weeks; so I felt reassured that I could pay for my dads service, but two weeks went by and still no transfer, so I called into my local branch in Barnsley where I had to sit and wait for an hour before the correct department answered the call that the employee was trying to put through. When they answered the call I was told that it would be another 10 days for the funds to be transferred. Because of this my husband and I scraped together the money via credit cards and some small amount of savings we had to pay for the service. I was then told I would get the transfer on the 13th September, so I was relieved as I could pay the credit cards etc but the 13th came and still no transfer. I called the bank again and explained that I was in a tricky position and desperately needed the transfer to take place. I was told that I was never told I would get it in the 13th and pretty much called a lair. This really upset me as I was told that date and said it should be recorded. But the employee carried on calling me until she finally said She would put my case through as an urgent case and said the money would be in my account by Friday. I called the bank back on Thursday as I wanted to ensure the money would arrive, considering my past disappointments, I was then told that an urgent case takes 5 days to clear. I reiterated my position and asked to speak to someone in charge, but I was told I couldn’t speak to anyone but I was advised to carry on checking my bank. I called the bank back today Friday 16th September and I was told my dads account had been moved to closure and reassured the money would be transferred at 6PM. It’s now 8PM and no transfer has taken place and it’s a bank holiday on Monday, so I have no idea now if and when I will get the small amount of money my dad had. Let alone the sadness of this situation I’m also grieving my dad and keep having to repeat myself time and time again opens up all the emotional loss I’m feeling inside. This bank do not care for the general public, this bank is fraudulent and this bank lies: I urge anyone to seriously look at their practices when dealing with bereavement, I’m as pretty sure there are hundreds of people feeling the exact same. Do not trust this bank, please bank anywhere other than with NatWest ! Reviewed on: 16th September 2022