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Name: Ashley

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We are about to loose our sale due to this lender.

We made an offer on a property around 3 months ago now, our mortgage valuation took place around 4 weeks ago, still no mortgage offer and still continue to raise ridiculous enquiries with our mortgage advisor then taking 10 working days to respond to the replies. I work as an estate agent and there reasoning behind holding up our entire sale and loosing us our dream home is due to adding things within the memorandum of sale, which may I add is purely only used by an estate agent to instruct both solicitors acting and has nothing to do with the mortgage lender. We are now about to loose our sale and the seller is going to with draw due to these ridiculous timescales and unnecessary enquiries being raised. They also held up our sale by recommending a solicitor who wasn't actually on their Panel therefore caused further delays even though we had just had to change solicitors for this exact reason! Reviewed on: 21st September 2022

Reply from Hi Ashley, we are sorry to hear about the issues with your application, our Underwriting Manager will contact you today to discuss this with you. Response date: 22nd September 2022