My partner and I applied to Nationwide for a mortgage to purchase our first house. We had obtained leaflets from most High St banks and building societies, and were honestly baffled by the terminology used, and the various terms and conditions.
Upon recommendation from family we mad an appointment with our local Nationwide branch.
We were made to feel relaxed throughout the meeting, explaining the ins and outs of mortgages, insurance cover etc. in a professional but informal manner.
Any questions were answered to our satisfaction, and the whole process was made hassle-free by the personal manner of the Nationwide team.
We were kept informed by phone at every stage of the application, both for the mortgage and related insurance policies ie critical illness, buildings insurance etc.
These were explained well by Nationwide, and did not feel under pressure at any time.
Communication with Nationwide was excellent throughout, and if anyone asks us now for advice regarding choosing a mortgage provider we instantly advise Nationwide.
Reviewed on: 31st August 2016
