TSB really shows an interest in actively helping customers. Every year I receive a call from my local branch inviting me in to see if there are ways they can help me. I feel really valued and will never leave TSB. The staff in branch and always helpful and smiling.
Reviewed on: 22nd January 2019
Best 0% Periods for Balance Transfers and Purchases. Travel Credit Card is good to use abroad to avoid charges. Telephone banking service is outstanding.
Reviewed on: 22nd January 2019
Nationwide has really helped me. As an 18 year old with no credit history, Nationwide was the only high street reputable lender that was offering me a credit card after carrying out Elegibility checkers.
Good customer services over telephone and in branch.
Credit card offered with good credit limit for an 18 year old.
Online quotation given gives the customer to confidence to apply before a credit search is done.
Shame about the recent cashback reduction but it’s a sign of the times and not Nationwide’s fault.
Reviewed on: 17th January 2018
It’s positive that Virgin Money offers credit cards for all purposes including money transfer, balance transfer, purchases and traveling.
A Virgin Money cashback Credit Card would be a good product to introduce.
It is misleading that Virgin Money sometimes gives a ‘Pre-approved’ eligibility rating on comparison sites such as Experian Credit Matcher however may decline them after making an application. This is not putting the customer first or treating them fairly.
I would like to see Virgin Money improve their digital services by introducing a mobile banking app where customers can manage their credit cards on their device and Apple and Android pay. Many other credit card issuers have this service. The online service via the website is very good because you can carry out most transactions, see duplicate statements, offers and view you pin.
The telephone is always answered promptly and the staff are always helpful in card services.
I really hope Virgin Money truly listen to the feedback on this review site and embrace it to continue to provide a good customer experience. Most of the service is positive however some aspects need improvement.
Reviewed on: 17th January 2018
Reply from
Thanks for your feedback, I'll be sure to pass that on to the relevent teams for you. Our focus is on mobile optimisation right now, but we'll let our customers know as soon as there's any app news! Thanks, Jane
Response date: 23rd January 2018
