Reply from
Hi Keith,
Thanks for taking the time to leave feedback.
While it's disappointing you feel this way about the App, your communication is much appreciated and it certainly allows us to understand where we can improve.
If ever you need any support with the App, please give us a call on 0333 399 0050 and we'll always do our utmost to get you back up and running (but you should be able to gain access without any issues).
Many thanks, PM.
Response date: 22nd January 2018