Designed to make you pay the minimum and incur debt
1
The design of this new app clearly encourages users of the JL card to incur debt as it has minimum payment right in the middle and this doesn’t clear even when you have paid off the debt in full for that month. It would also appear that the usual £99 taken to check viability when buying petrol from Tesco is not removed quickly as in the past. Inevitably this may have to be paid for one month before being returned the following month. This is totally unacceptable. I have been a loyal and long standing customer of John Lewis but now I am seeking another card provider. What a pity for me and others caught in this changeover that no-one requested. Maybe that's what they want. I guess there is no profit in those of us who pay up every month. JL will need to consider this move very carefully if they are not to lose many more customers.
Reviewed on: 3rd October 2022
