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Name: Anne Connell

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This is specifically about the new JL credit card - not JL in general. And it's pants.

It's a mess. If you want to keep your rewards going, you have to switch to this card provided by 'New Day'. As many others have remarked, the website is set up to encourage you only to pay a minimum amount, and thus pay interest. Which, of course, is how credit card companies earn their money, but this is pretty blatant. The website is also inaccurate, and frequently impossible to login. I paid the full amount of my first statement balance; three days later I got an email telling me I had to pay £5 within 6 days. No explanation. I wish I had not taken out this new card, and I will stop using it. I'm really surprised and disappointed at John Lewis getting into bed with such an outfit. Reviewed on: 3rd October 2022