Have just begun to try to take my pension pot. I have been cut off, left in cues and when I requested a call back none was forth coming. I had a similar experience with a solicitor and after reading reviews online saw that many people advised putting a complaint to the Legal Ombudsman. I did do this and as a result my claim was upheld and I received compensation. I have today advised Aviva that I am documenting their failings and will submit to the Financial Ombudsman. You have to provide evidence of their lack of customer service so I will be submitting daily complaints and monitoring their responses. I would suggest that anyone with similar issues does the same. You have to give the company 8 weeks to rectify your complaint before you can submit to the Ombudsmen.
Reviewed on: 4th October 2022
