John Lewis has been on a downward spiral for some years now and this New Day credit card is helping them continue the process. This new credit card gave me a credit limit of less than 8% of the one being withdrawn making it useless. Talking to their telephone operator was pointless and having waited more than 30 minutes to log a complaint (the operator's suggestion) and all I heard was the usual garbage of there being an exceptionally large number of calls but no Human Being answered . I tried again and wasted my time with a New Day Robot asking for the card number over and over again.
Then of course there is the John Lewis complaint procedure that has been moved to the Carribean where it is so difficult to even understand the operator at all. I was given a number for the UK but ended back in the Carribean again to be told that I should try again and hopefully I will be lucky.
John Lewis please please please wind your retail operations up and put us all out of our misery and then perhaps some new operation can emerge that might offer new a never being knowingly undersold slogan with genuine customer support and not a hopeless automaton that you think, quite incorrectly, are mankind's salvation.
Finally the card from New Day sent to me: I shall not bother to activate it despite of all those emails asking me to.
Reviewed on: 5th October 2022
