Having spent over one hour on the telephone trying to resolve an issue with my purchase of foreign currency on line I reluctantly gave up. I tried another retailer and had my order processed within five minutes. I remember well the days when John Lewis was renowned for its customer service, those days have sadly gone. I'm considering like so many others cancelling my account and moving to a retailer who can genuinely look after customers.
Reviewed on: 5th October 2022