credit card de-activated without informing customer
1
Had the m&s bank credit card for a couple of year now, not sure if it's me but chip keep failing on me about 3 times since getting the card . This time when reported to M&S bank credit card department. Was told my card been de-activated by them due to them sending me a replacement card out as the old one is expiring in a couple of months time but no information sent to me to inform me that would be the case. Just think you going to do shopping and only card you got is M&S credit card and get declined, what an embarrassment having to leave without the shopping. When asked why it was de-activated while the replacement card is sent out, told basically it is their policy...even if it is their policy ...shouldn't M&S informed their customer that a new card is being sent out and they will not be able to use the card??????
so be warn, if you don't want all this problem of card failure and card being de-activated when you have not done anything wrong and them sending out replacement card due to old one is coming to expire.>>>>AND YOU DO NOT GET ANY NOTIFICATION THAT THEY HAVE DE_ACTIVATED YOUR CARD.
p.s you got the impression that whoever was at the other end of the phone was not even paying any attention to you when you try to make your point on the phone to me.
pps Will be cancelling the card very soon as I can not justify all the problem I have encountered with M&S customer through the time I been with them which I have not listed out...one thing for certain THEY ARE NOT A LISTERNING BANK?/CUSTOMER SERVICE
latest....called up M&S customer service to make an official complaint after finding out that they do not de-activate your card while sending out replacement card that expires in a couple of months time . They just basically forbing me off and keeping me on hold for 20minutes saying now that they cannot check if anything was wrong with the old card because I had the new card activated. By that time I was very annoyed and hang up and will def. closing the account once my account balance is zero as current I am in credit.
Reviewed on: 28th January 2018
