Smart Money People Logo

Member Profile

Name: Eliza Koscielniak

About you (What is this?)

Most Recent Reviews (1/1)

View All 

DO NOT USE!

1
I am 17 and I got my car at the end of August, I was so excited and got an insurance that was the handiest to me, i went with More Than as they were affordable. Stupidly I did not read the reviews as I just wanted my insurance. My parents were away, and I did not know what I was doing. In the policy it says that my parents would have gotten informed. THEY DID NOT. I bought the insurance and first of all, my black box appointment was cancelled the first time, I waited the whole day at home just to be told that the appointment was cancelled. In my opinion they should have told me earlier. Secondly, I should have known this buy I needed to log into a portal and upload my documents onto there (I didn't read about the documents) I tried to log into the portal but couldn't, I left it to last minute and my insurance was cancelled because of the documents. I got warning emails, but they were not clear at all, all of them started with something completely different like "black box fitted successfully" or "Black box soon to be fitted" and then the next paragraph was about the documents. When I got the email that my policy has been cancelled, I immediately called. I asked if I could get my deposit back which was £470, and they said no because the cost of the deposit was used to fix my black box which they admitted costs £85. They also told me that I need to pay a cancellation fee of £66 which is a lot for a 17-year-old student. I am trying my hardest to get some of that deposit money back as I have only been with them for a month and I think that excluding the costs of the black box fitting and the month of insurance I should get around £300 back. They said that they will get the manager to call me, I got one call back which I missed as I was on the way back to college and they shut at 18:00 which I think is also ridiculous. I tried to call again yesterday and today but haven't got anything back from them. I am angry as I have no money for another insurance and over £500 is a lot of money for someone with no job. Very bad experience and I know it is partly my fault, but I think there should be something they can help me with. Reviewed on: 12th October 2022