They presented a false reason for denying my claim
1
I chose Post Office insurance as I wanted a reputable and reliable brand, however the Post Office have outsourced this product to a disreputable insurance company called Collinson Insurance. There are additional negative reviews on this site for them. In my case they took 9 weeks to process as a simple claim for an iPhone that I lost whilst behind assaulted in Thailand and they only processed my claim when I made it clear I was going to post here if they did not. They then processed my claim in a couple of hours and denied the claim by invoking a clause in their policy document that did not actually apply to my claim. It seems from other reviews, that Collinson will try and find any reason to deny a claim including trying to pull the wool over your eyes on policy wording. This is the first time I have claimed on any insurance in 30 years. The Post Office is, unfortunately, not the trusted brand it once was. Stay well clear and tell your friends.
Reviewed on: 17th October 2022
